FAQ’s and Care Tips

Does Blue Ribbon Provide 24/7, 365 Emergency Service?

A: Yes, Call (716) 500-BLUE (2583) for 24/7, 365 Emergency Service For Heating & Air Conditioning Throughout Buffalo & All Of WNY.

I’m Having Furnace Problems, Is There Anything I Can Do Before Calling Blue?

Yes, First Check A Few Easily Solved Problems:

  • Check Air Filter & Replace If Dirty
  • Check Your Thermostat Setting And/Or Program
  • Is The Electrical Supply Switch In The “On” Position?
  • Check The Circuit Breaker For Blown Fuses Or Tripped Breaker
  • Check Thermostat Batteries
I’m Having Air Conditioner Problems, Is There Anything I Can Do Before Calling Blue?

 

  • Check Circuit Box For Tripped Breaker
  • Check The Thermostat To Make Sure It’s Set To “Cool” & “Auto”
  • Check Thermostat Batteries
  • Check Indoor Air Handler For Pooling Water
  • Check Air Filter & Replace If Dirty
  • Check The Outside Unit For Any Obstacles That May Prevent Air Flow
How Do I Know It’s Time To Replace Or Repair My Furnace?
  • If Your Furnace Is More Than 10 + Years Old
  • Increased Expense On Utility Bills
  • Noisy Unit
  • Frequent Failures
  • Visible Yellow Flames, Black Soot
  • Leaking Water
  • Rooms Are Too Hot Or Too Cold
How Do I Know It’s Time To Replace Or Repair My Air Conditioner?

 

  • System is Not Cooling Your Home
  • Unit Will Not Turn On
  • Unit Will Not Turn Off
  • Home Is Too Hot Or Too Cold
  • Unit Will Not Blow Air
  • System Leaks
  • Thermostat Is Not Working Properly
  • System Is Not Maintaining Temperature
  • High Utility Bills
  • Very Long Run Times  
How Often Should I Replace My Filter?

Replace 1” Pleated Air Filters Every 3 Months

Are All Filters The Same?

No All Filters Are Not The Same. The Best Filters To Use Are Electronic Filters. It Is Important, No Matter What Filter You Use, To Make Sure It Is Breathable And Filters Out Dust, Dirt, And Mold.

Why Is Proper Maintenance Important From A Qualified Technician Important?

According To EnergyStar.Gov – “Proper Maintenance By A Qualified Technician Is One Of The Most Important Steps You Can Take To Prevent Future Problems.”

Why Doesn’t Blue Ribbon Charge By The Hour?

Our Pricing Is Upfront And Does Not Get Modified. Regardless Of How Much Time It Takes To Finish A Job, The Price Will Not Change.

Does Blue Ribbon Have Equipment That Helps Eliminate Indoor Air Odor?

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How Can Blue Ribbon Help Lower My Home Energy Costs?
  1. Maintenance – Schedule Your Annual Inspection & Cleaning
  2. High Efficient Equipment – Designed To Help Reduce Energy Cost & Conserve Natural Resources
  3. Zoning – Allows You To Control The Heat Or Air Conditioning In Each Room Of Your House
  4. Programmable Thermostat – Allows You To Schedule The Days & Times Your Heating & Air Conditioning Equipment Is Turned On

 

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My Home Is Dry, Can Blue Ribbon Help?

Yes, We Provide A Variety Of Humidifiers That Will Help Add Moisture To Your Air & Make Your Home More Comfortable.

According To The American Society Of Heating, Refrigerating, and Air Conditioning Engineers (ASHRAE), “Homeowners Should Maintain A Humidity Level Between 30-40%.”

Care Tips

Furnace

– Schedule Annual Inspection
– Check Filters Monthly
– Replace 1” Pleated Air Filters Every 3 Months
– Check Thermostat Is Working Properly
– Change Batteries Once A Year In Your Thermostat, Along You’re your Smoke And CO Detectors

Air Conditioner

– Schedule Annual Inspection
– Check Filters Monthly
– Replace 1” Pleated Air Filters Every 3 Months
– Check Thermostat Is Working Properly
– Check Condenser Unit Fan
– Clean Outdoor And Indoor Unit
– Use Wooden Board For Protection In Winter Months
– Do Not Cover Unit To The Ground With Tarp
– Do Not Power Wash Unit

Air Quality

– Keep Track When You Change Your Filters, Change Regularly
– Best To Use Electronic Air Filters, It Is Breathable & Efficient
– Make Sure To Use Breathable Filters That Filter Out Dust & Dirt